Administration and Management Skills & Knowledge Gaps for Office Clerks, General
Office Clerks, General
Low
Administration and Management Skills & Knowledge Gaps for Bill and Account Collectors
Bill and Account Collectors
Medium
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Persuasion Skills & Knowledge Gaps for Office Clerks, General
Office Clerks, General
Very Low
Persuasion Skills & Knowledge Gaps for Bill and Account Collectors
Bill and Account Collectors
Medium
Persuasion
Talking people into changing their minds or their behavior.
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Customer and Personal Service Skills & Knowledge Gaps for Office Clerks, General
Office Clerks, General
Medium
Customer and Personal Service Skills & Knowledge Gaps for Bill and Account Collectors
Bill and Account Collectors
High
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Computers and Electronics Skills & Knowledge Gaps for Office Clerks, General
Office Clerks, General
Low
Computers and Electronics Skills & Knowledge Gaps for Bill and Account Collectors
Bill and Account Collectors
Medium
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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